Return & Refund Policy

Thank you for shopping with Ambiance Heaven.
We want you to enjoy every purchase and feel confident when shopping with us. If something isn’t quite right, we offer a simple and fair 30-day return and refund policy.

🕒 1. 30-Day Return Policy

  • You have 30 days from the date you receive your order to request a return or refund.

  • To be eligible for a return, your item must:

    • Be unused and in the same condition you received it.

    • Be in its original packaging, with all tags, labels, and accessories included.

    • Include proof of purchase (your order confirmation or receipt).

📦 2. Items Not Eligible for Return

Please note that the following items cannot be returned or refunded:

  • Products that have been used, damaged, or altered after delivery.

  • Sale or clearance items, unless they arrive damaged or defective.

  • Personalized or custom-made items.

  • Hygiene-related products (for example, grooming or personal-use items).

🧾 3. Return Process

To start a return:

  1. Contact our support team within 30 days of receiving your item.

  2. Include your order number and a brief explanation of the issue.

  3. Once your request is reviewed and approved, you’ll receive return instructions and a return address.

  4. Items sent back without prior approval will not be accepted.

💸 4. Refunds

  • Once your return is received and inspected, we’ll notify you about the status of your refund.

  • If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable, and the customer is responsible for return shipping unless the item is defective or incorrect.

⚙️ 5. Damaged or Wrong Items

If your item arrives damaged, defective, or incorrect, please contact us immediately.
We’ll make it right by sending a replacement or issuing a full refund — at no cost to you.

📬 6. Late or Missing Refunds

If you haven’t received your refund within 10 business days after approval, please check with your bank or payment provider, as processing times may vary.

✅ 7. Our Commitment

We stand by the quality of every item we sell.
Your satisfaction is our top priority — if there’s any issue, our team will do everything possible to ensure a smooth and fair resolution.